Shipping Policy
At Pure Vape, we aim to provide a reliable and efficient shipping experience for all customers. We carefully process and prepare every order to ensure your products arrive safely and on time.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends, public holidays, or during periods of high demand will begin processing on the next available business day.
Before completing your purchase, please ensure that your shipping address is accurate, complete, and up to date. Incorrect, incomplete, or invalid delivery information may result in delays, additional shipping charges, or unsuccessful delivery attempts.
Shipping Rates & Delivery Areas
Shipping costs are calculated based on factors including:
- Package weight and size;
- Delivery destination;
- Selected shipping method.
We currently offer shipping services to customers in the United Kingdom (UK) and selected European Union (EU) countries. Delivery availability and estimated timeframes may vary depending on your location and local delivery regulations.
Customers are responsible for ensuring that the products they order can legally be imported into their country or region. Pure Vape is not responsible for delays, customs issues, duties, taxes, or restrictions imposed by local authorities.
Delivery Timeframes
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Tracking information may take 24–48 hours to update after shipment. Delivery times can vary depending on the destination, courier service, customs processing, and other factors outside our control.
Please note that courier services may experience occasional delays due to weather conditions, peak seasons, customs inspections, or unforeseen circumstances.
Tracking Your Order
When your order leaves our warehouse, we will send you a confirmation email with your tracking number. You can use this information to monitor the progress of your delivery through the courier’s tracking system.
If your tracking information has not updated after 48 hours, please allow additional processing time before contacting our customer support team.
Shipping Restrictions
For security and delivery reasons, we are unable to ship orders to:
- P.O. Boxes;
- APO/FPO addresses;
- Incorrect or incomplete addresses.
We recommend carefully reviewing your delivery details before placing your order to avoid unnecessary delays.
Damaged or Lost Shipments
We take great care when packaging orders; however, damage may occasionally occur during transportation.
If your order arrives damaged, please contact our customer support team within 3 days of delivery and provide:
- Your order number;
- Photos of the damaged package and products;
- Any relevant details regarding the condition of the shipment.
Please keep all original packaging materials and damaged items until your claim has been reviewed, as they may be required for verification.
Replacement orders may be provided for eligible shipping-related damages. Refunds are not issued for products damaged during transit unless required under applicable consumer protection laws.
Customs, Duties & Import Charges
For deliveries within the UK and EU, additional customs checks, taxes, or import requirements may apply depending on your location and current regulations.
Customers are responsible for any applicable duties, taxes, or fees charged by local authorities. Pure Vape cannot guarantee customs clearance times and is not responsible for delays caused by customs processing.
Contact Us
If you have any questions regarding your order, shipping status, or delivery concerns, please contact our customer support team: